South Shores - Terms and Conditions

Self-catering Accommodation
All of our accommodation is self-catering. This means you have all the facilities to cook and clean yourself during your stay. It is your responsibility to keep the Villa clean. We provide you with some cleaning equipment such as a broom, dustpan, mop and cloth. It is your responsibility to provide your own cleaning products such as surface sprays and disinfectants. This allows us to keep our rental prices low.

We also supply you with an initial amount of soap, toilet paper and washing detergent. However once that runs out you must buy your own.
All Villa’s have a departure clean included in the total quoted price. Please note that this clean includes changing towels and linen, making beds, dusting, re-stocking complimentary products, cleaning bathroom / shower / toilet, vacuuming and mopping only. Based on the size of the Villa’s we expect to spend a maximum of 2 hours on our departure cleans. If more time is required to be spent after your departure, a cleaning fee of $45 per hour for any additional time will be charged to your security bond.

You are still expected to keep the Villa clean and tidy during your stay.
This includes wiping up all spills on surfaces / fridge / microwave / oven, removing any food spills from couches / blankets / carpet and beds, washing and putting away ALL dishes, removing all rubbish / bottles / cans and placing in the outside bins. The Villa needs to be left in a clean and tidy state with no marks on tables / mirrors / walls / windows or any other surface.

Arrival / Departure
Arrival time is 2:00pm or later and departure time is 10:00am (strictly 9:00am for bookings during busy periods) unless agreed otherwise. We may have another booking on the same day so our cleaners require sufficient time to prepare the Villa for the next guest’s arrival at 2:00pm. 

Payment
Final payment for accommodation varies from one week prior to arrival to four weeks prior to arrival for peak and off-peak periods. Your final date for payment will be included in your booking confirmation and can be made by:
- Visa/Mastercard (1.5% surcharge applies, non refundable)
- Bank Transfer
- Bank Cheque
- Personal Cheque (subject to bank clearance).

To secure your booking we will need the following payments and information:
- A deposit (minimum of $100.00 per Villa)
- Balance paid by due date
- A security bond via a signed credit card authority form

Payment of a deposit is considered as acceptance of our terms and conditions.
 
Security Bond
A signed credit card (Visa or Mastercard only) authority form serves as your security bond and is required prior to arrival. Your credit card will be debited in the event that there are outstanding charges, damages, replacement fees or cleaning charges. This may not be charged until up to 4 weeks after your departure, depending on confirmation of total costs. You are liable for any costs relating to replacement and time and effort involved in replacing or repairing an item that has been damaged or stolen.

Confirmation of Booking
Confirmation and booking details will be emailed or posted to you shortly after your booking is made. No booking is guaranteed until the deposit is received into our account. The balance must be paid in full prior to the day of your arrival and all necessary forms must be signed and received by us.

Cancellations and Amendments
Cancellations and amendments require a minimum number of days notice depending on the amount of Villa’s booked and the dates. Our policy is as follows:
- 28 days notice prior to your arrival date for bookings during peak periods in December and January;
- 14 days notice prior to your arrival date for bookings during peak periods such as Easter and other long weekends;
- 28 days notice prior to your arrival date for bookings of 9 Villa’s or more;
- 14 days notice prior to your arrival date for bookings of 5 to 8 Villa’s;
- 7 days notice prior to your arrival date for up to and including 4 Villa’s during off-peak periods.

Any cancellations made after the notice period applies will incur a cancellation fee of the full amount. Any cancellations prior to the above mentioned time frames will receive a full refund (excluding any surcharges or bank fees). Please note refunds can take up to 10 days to appear on your credit card.

Maintenance / Repairs
If you notice any maintenance problems in the Villa during your stay please notify us accordingly. If the issue is not life threatening or affecting your stay (ie dishwasher not working) you may contact us during business hours, Monday to Friday between 8:30am and 5:00pm. If the problem is affecting your stay or poses a danger (leaks, air-conditioner failure, electrical etc.) please notify us immediately and we will endeavor to rectify the issue in a timely matter. Compensation may be provided at our discretion.

Liability
We are not liable under any circumstances for loss, theft or damage to your property and belongings, or personal injury. We advise you to purchase travel insurance to cover unforeseen circumstances such as injury and/ or loss/ damage to your personal belongings.

Smoking
All Villa’s are non-smoking. Where applicable, ash trays are provided outside or under the sink. Smoking inside will attract a $200.00 cleaning and deodorizing fee which is non-negotiable.

Pets
The South Shores Community Corporation holds a strict ‘NO PETS’ policy for all rental properties.